Help center
How can we help?
Clear answers on how to buy, how to get into your products and what to do if something isn’t working.
Top questions
How do I access what I bought?
Sign in to My Siamo with the same email you used to pay: your purchase shows up automatically in “My library”. If it was your first purchase, we sent you an email with a link to activate your account. And if you’d rather not use a password, under “Sign in” you can request a sign-in link to that email.
Do I need to create an account before buying?
No. You can buy with just your name and email. We use that email to create your access to My Siamo and send you a link to activate it. If you already have an account, the purchase is added to your library.
Can I access it from my phone?
Yes. You sign in from the browser on your phone, tablet or computer, with nothing to install. You just need an internet connection and your account email.
Can I download my products?
Products are used within the platform. Some materials, like templates or worksheets, can be downloaded: in that case you’ll see the “Downloadable” label and the “Download” button next to the file.
What payment methods can I use?
Payment is made on our payment provider’s secure page. There you’ll see the methods available in your country (for example, credit or debit cards) and the total before confirming. We never see or store your card details.
How do I ask for help?
Choose whatever works best for you: look up your question in this Help center; ask Siamo Assist, our assistant, with the chat button; if you already have an account, send a request from My Siamo → Help and track its status; or write to us from Contact. If it’s about a purchase, include your order number.
What’s the refund policy?
You can request a refund within 7 days of your purchase. Write to us from My Siamo → Help or from Contact with your order number and the reason. We review each case personally and reply by email. Read the full policy under “Refunds”.
How do I get back into my account?
You have two options. 1) Under “Sign in”, choose “With an email link” and enter the email from your purchase: you’ll get a link to sign in without a password. 2) Under “Forgot your password?” we’ll send you a link to create a new one. If you no longer have access to that email, write to us from Contact with your order number.
More answers by topic
Accessing my products
I didn’t get the activation email.
Check your spam and promotions folders. If it’s not there, go to “Sign in”, choose “With an email link” and enter the same email you used for the purchase. If it still doesn’t arrive, write to us and we’ll sort it out with you.
I paid with a different email from the one on my account.
Each purchase is linked to the email you paid with. Write to us from your account with the order number and the payment email, and we’ll move the purchase to your library.
I signed in, but I don’t see my product.
Make sure you signed in with the email from your purchase (you can see it in “My profile”). Your product appears once the payment is confirmed, which may take a few minutes. If more than 30 minutes have passed, write to us with your order number.
Purchases, payments and refunds
Is it a one-time payment or a subscription?
It’s a one-time payment per product. There are no recurring charges.
Where can I see my receipt?
In My Siamo → “My purchases” you’ll find your orders with date and amount and, when the payment provider supplies it, the link to the receipt. We also send you a confirmation email you can keep.
Reading, watching and listening
Does the platform remember where I left off?
For videos and audio, yes: we save the minute where you stopped and you pick up from there, on any device. For reading (PDFs), you can mark each part as completed to track your progress.
My account
I forgot my password.
Under “Sign in”, choose “Forgot your password?” and we’ll send you a link to create a new one. If you prefer, you can also sign in with an email link, no password needed.
How do I change my name or preferences?
In My Siamo → “My profile” you can change your name, your language and whether you want to receive news. That’s also where you adjust accessibility preferences (text size, motion, contrast and spacing).
Help and contact
I ran into an accessibility barrier. What should I do?
Tell us which page, what you were trying to do and what technology you use (for example, a screen reader or zoom). Write to us from Contact choosing the “Accessibility” topic, and we’ll help you complete what you need another way while we fix it.
Didn’t find your answer?
Siamo Assist, our assistant, answers common questions in the chat. If you need a person, write to us: we’ll reply as soon as possible. If it’s about a purchase, include your order number.